About us
This website is operated by Ultra Date Production Farm LLC-OPC (“Nateel”, “we”, “us”), a company registered in Abu Dhabi, UAE.
- Trade licence number: [XXXXXXX]
- VAT registration (TRN): [XXXXXXXXXXXXXXX]
- Registered address: P.O. Box 42636, Al Ain, Abu Dhabi, UAE [add street address]
Accepting these terms
By using this website or placing an order you agree to these terms, our shipping policy, our refund policy and our [privacy policy — link]. If you do not agree, please do not use the site.
Who can order
You must be at least [18] years old, or have the consent of a parent or guardian, and provide accurate contact and delivery details.
Products and information
We describe and photograph our products as accurately as we can. Natural products such as dates and honey vary in colour, size and taste between harvests, and packaging may change.
Allergens: our products may contain or be produced alongside [nuts, milk, soy, gluten, sesame — confirm list]. Always read the label before eating. Spec sheets on this site are for guidance; the product label is the authoritative source.
Prices and payment
- Prices are in UAE dirhams (AED) and [include 5% VAT]. Delivery charges are shown at checkout.
- Payment is taken at checkout through Shopify's secure checkout. We accept [cards / Apple Pay / cash on delivery — list methods]. We never see or store your full card details.
- If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.
Orders and acceptance
Your order is an offer to buy. A contract is formed when we send the order confirmation email. We may decline or cancel an order — for example if an item is out of stock, the price is incorrect, or we suspect fraud — and will refund any payment in full.
Delivery, returns and refunds
Delivery is covered by our shipping policy, and returns and refunds by our refund policy.
Trade and private-label orders
Wholesale, trade and private-label orders are governed by the written quotation or supply agreement for that order, which takes precedence over these terms where they differ.
Promotions and discount codes
Discount codes and promotions are subject to their stated conditions, cannot be exchanged for cash and [cannot be combined unless stated].
Intellectual property
The Nateel name, logos, photographs, text and design of this website belong to Ultra Date Production Farm LLC-OPC or its licensors. You may not copy or reuse them without our written permission.
Using this website
You agree not to misuse the website — for example by attempting unauthorised access, interfering with its operation, or placing fraudulent orders.
Liability
Nothing in these terms limits our liability where it cannot be limited under UAE law. Otherwise, our total liability for any order is limited to [the amount you paid for that order], and we are not liable for indirect or unforeseeable losses.
Privacy
We handle your personal data as described in our [privacy policy — link to Shopify privacy policy or a privacy-policy.html page].
Governing law
These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the UAE. Disputes are subject to the jurisdiction of the [courts of Abu Dhabi / Al Ain].
Changes to these terms
We may update these terms from time to time. The version shown on this page when you place an order applies to that order.
Contact
Questions about this policy? Contact us:
- Email: info@ultra-uae.com
- Phone / WhatsApp: +971 55 487 7130
- Post: Ultra Date Production Farm LLC-OPC, P.O. Box 42636, Al Ain, Abu Dhabi, UAE
- Hours: [Sunday–Thursday, 9:00–18:00 GST]